BH-1803 - Customer Service: Active Listening For Customer Service #07042026e
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1000 pts
This training course will be conducted Virtually on April 30 at 8:00am - 12:00nn and is valued at AUD$50 and USD$35 Strengthen your ability to truly understand customer needs through effective active listening techniques. Using practical examples and guided practice, participants will develop the skills to: - Recognize different listening levels and apply them appropriately in customer interactions - Reflect, clarify, and summarize customer concerns to ensure accurate understanding - Identify verbal and nonverbal cues that signal customer intent and emotion - Manage emotional blind spots to respond with empathy, objectivity, and professionalism
| Brand: | Customer Service |